Customer Service

Welcome to our Customer Service page. At Esal e Sawab, we are committed to providing you with the best possible experience. Below you’ll find everything you need to know about ordering, payments, delivery, returns, and support.

📞 Contact Us

  • Email: esalesawabofficial@gmail.com

  • Phone/WhatsApp: +92 344 2246438

  • Address: Bilal Enterprises – Office S-1, Jamia Masjid Nazimabad No.2, Karachi 74600, Pakistan

  • Working Hours: Monday – Saturday, 02:00 PM to 09:00 PM

🛒 Ordering Help

  • Browse our collection and choose your desired book(s).

  • You may optionally add the name of a deceased loved one to be printed on the book.

  • Select your delivery option (Cash on Delivery or Advance Payment).

  • For bulk orders (mosques, madrassahs, or libraries), please contact us directly for special details and pricing.

đŸ’ŗ Payment Options

  • Cash on Delivery (COD): Available across Pakistan.

  • Advance Payment: Accepted via bank transfer or online payment methods.

🚚 Shipping & Delivery

  • We deliver nationwide in Pakistan.

  • Standard delivery time is 3–7 working days, depending on your location.

  • Delivery times may vary during public holidays or peak seasons.

↩ī¸ Returns & Exchanges

  • Returns are valid within 15 days of purchase.

  • Items must be unused, in original condition & packaging, and accompanied by proof of purchase.

  • Non-returnable: Custom-printed or name-dedicated Islamic books.

  • Refunds are processed to your original payment method once the return is inspected and approved.

  • Exchanges are available only for defective or damaged items.
    👉 Please see our [Return & Refund Policy] for full details.

❓ FAQs

For quick answers about ordering, payments, delivery, and more, please visit our [FAQ Page].

🤝 Our Commitment

At Esal e Sawab, we value your trust. Every order is handled with care, from printing to delivery. If you face any issue, our customer service team is always ready to assist you.